貨運政策

We are proud to offer global delivery services

The standard processing time is 3 to 5 business days, which is from 10 AM to 4 PM Eastern Standard Time, Monday through Friday. We do not process orders on weekends or holidays. Processing time is not included in the shipping time. Please plan accordingly.

Although we will do our utmost to deliver your hair as soon as possible, please place your order at least 48 hours before you need it! To avoid any unexpected situations that may delay delivery, we recommend that you allow at least a 3-week buffer before you need it.

Our warehouses are located in Southeast Asia or China, and all products are shipped from these warehouses. Orders from American customers are usually shipped from the United States via the United States Postal Service (USPS) or United Parcel Service (UPS), unless inventory is insufficient, in which case we will ship from China. Orders from other countries are shipped from China via courier companies such as DHL, UPS, and TNT. For orders from our American warehouse, we offer expedited shipping services. If you urgently need to receive your order, you can pay an additional $20, and it will usually be delivered within 1-3 days.

Please note:

1. The United States does not process orders on one day every week, which is Saturday. Shipping companies are closed on Sundays. Please carefully choose the appropriate shipping method after Friday.
2. During promotional and holiday periods, processing and shipping times may be extended.
3. After purchase, discounts cannot be applied or changed anymore.
4. Multiple discounts cannot be applied to an order simultaneously.
5. If the phone number is missing or the address is unclear in the order, the order will only be retained for 5 working days after it is placed. If the deadline is exceeded, the order will be canceled and the payment will be refunded accordingly. Therefore, please ensure that you leave the correct shipping address and phone number when placing the order.

Here is all the information you need to know about our exchange policy:

1. We attach great importance to your happiness and satisfaction.
2. If you are dissatisfied with the recently purchased product, we will do our utmost to make you smile again.
3. Click here to view the detailed explanation of our exchange policy. 4. Perhaps you changed your mind at the last minute, perhaps the color doesn't suit you, or perhaps you're considering a different texture. We understand that things can happen. 5. Yes, we sometimes make mistakes. If we send you hair of the wrong length or texture, we will replace it for you at our own expense.

Payment method: If your bank card is rejected or you are unable to complete the order, please contact our customer service for assistance: +85269160387

Here is a quick method to process orders:

1. Choose the hair you want and send us all the details of your order via email, including hair type, length, desired packaging and price, as well as your detailed address information.
2. If you have any questions, please feel free to contact us! We are always here for you.